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Shield your business from workplace complaints and psychosocial risks
Scaling up your business is an exciting time where measurement is everything – and that includes your workplace culture. Scaling businesses are especially vulnerable to lost productivity, bad work culture, turnover, and litigation. What you don’t measure is your biggest risk. We built Ombpoint to fit in neatly alongside your company as your greatest tool to keep your employees happy and your risk of non-compliance low.
(Linder, 2025)
What Am I At Risk Of?
As of 2025: Psychosocial hazards are now explicit compliance requirements under WHS legislation, with corporate fines up to $17M. Are you measuring what regulators will audit?
What are the psychosocial risks I can be penalised for?
There are 17 psychosocial hazards outlined by legislation. Ombpoint helps identify and resolve nearly half of the 17 legislated psychosocial hazards before they escalate into formal complaints or regulatory issues, namely:
- Conflict or Poor Workplace Relationships
- Bullying
- Harassment
- Poor Organisational Justice
- Lack of Role Clarity
- Poor Support
- Inadequate Reward and Recognition
Ombpoint’s Data-Driven Solution
Bottled up stress harms workplaces, while employers are left guessing. Working with Ombpoint makes these invisible challenges visible, keeping you anonymous and the issues you’re facing easier to deal with. For a small fee, Ombpoint provides impartial, workplace conflict resolution on call for staff. Best of all – we keep oversight of your employees’ sentiment and workplace engagement so that you can see it in graphs as a measurable. We help you:
- Track & measure employee sentiment/conflict trends
- Provide HR with trend reporting to enable systemic issues to be addressed
- Reduce workload on HR and give CEOs visibility of things that have not escalated
What Growing Businesses Need
- Early Detection: Identify conflicts before they escalate
- Independent Support: Employees trust advisers who aren't part of the organisation
- Data Visibility: Track trends and measure the impact of interventions
Comprehensive Complaint & Grievance Processes
Education on Effective Conflict Resolution Policies
Psychosocial Risk Management Integration
The Benefits of Protection: What Your Business Gains
Mitigate Risk
Our best practice workplace conflict solution helps public and private sector organisations anticipate and avoid risk, litigation and reputational damage.
Empower Employees
We empower employees by providing a safe space for them to speak out and navigate complex workplace conflict situations.
Build Culture
Empowered employees and strong relationships create resilient teams that build a culture of engagement.
Reduce Formal Complaints
Early intervention reduces formal complaints, saving managers and leaders valuable time managing and resolving workplace conflict.
Analyse and Report
Our data-driven analysis identifies systemic trends and risks to help directors and leaders make informed decisions.
Our six step process
Onboard
We upskill our Advisers using your HR policies so that our support aligns with your internal processes.
Listen
The employee contacts a trusted Ombpoint adviser to discuss their concern.
Analyse
The Ombpoint adviser helps employees explore their concerns to determine the cause, effect, and potential options for resolution.
Advise
Our adviser provides actionable steps and suggests resources to help employees resolve the issue internally.
Follow-up
The employee can check back in for additional support or receive guidance on making a formal internal complaint if needed.
Report
Ombpoint analyses workplace data and reports regularly to employers, identifying systemic issues and wider market trends.
Onboard
We upskill our Advisers using your HR policies so that our support aligns with your internal processes.
Listen
The employee contacts a trusted Ombpoint adviser to discuss their concern.
Analyse
The Ombpoint adviser helps the employee explore and analyse their concerns, utilising their workplace psychology and development expertise. The advisor explores the context of the issue, its cause and effect, and determines potential options for resolution.
Advise
The Ombpoint adviser suggests resources and provides actionable steps to help the employee resolve the conflict internally, including utilising your organisation’s applicable policies and procedures as a first step.
Follow-up
The employee is invited to check back in with their trusted adviser. The adviser may provide additional support by suggesting further strategies or, where appropriate, guiding them through the steps to make a formal internal complaint.
Report
Ombpoint records and analyses workplace conflict data, delivering a regular report to employers. Our detailed reports identify systemic issues within your organisation and point to trends in the wider market that may affect your employees and workplace culture.
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Case Studies
Ombpoint has been expertly navigating everyday workplace challenges for over four years. The nature of Ombpoint’s approach is highly confidential. However, these case studies highlight common scenarios organisations face and demonstrate how Ombpoint supports early intervention and proactive resolution without disclosing sensitive details.
Case Study One: Balancing Performance Feedback and Employee Well-being
The Challenge
An employee became distressed during a routine performance conversation, potentially exposing the manager to evolving workplace obligations and putting the manager under heightened scrutiny.
The Approach
Through a confidential session, Ombpoint provided early insight into the situation, clarifying intent, impact, and risk. Acting as an informative layer, Ombpoint guided the manager on structured strategies that balanced accountability with empathy, helping them manage the employee’s response while leveraging HR policies and specialist partners.
The Outcome
With Ombpoint’s guidance, the manager continued the process confidently and constructively, protecting both employee well-being and addressing the outcomes of the person/performance outcomes. Over four years, organisations have relied on Ombpoint for insights like this, helping them resolve sensitive issues safely without creating additional risks.
Case Study Two: Navigating Conflict and Miscommunication
The Challenge
An employee felt excluded due to tension with their manager and friction with peers. This led to speculation about conduct around respect and inclusivity, with workplace practices appearing misaligned with evolving workplace expectations.
The Approach
In a confidential coaching-style session, Ombpoint helped the employee gain clarity about behaviours that were causing exclusion. Acting as a supportive layer, Ombpoint enhances people’s capabilities and helps employees frame concerns constructively, develop practical communication strategies, and address conflict safely while maintaining professional relationships.
The Outcome
The employee gained confidence and practical strategies to address issues early, helping prevent escalation while enhancing relationships and avoiding protracted formal processes. Over four years, organisations have relied on Ombpoint for guidance in sensitive situations like this.
Manage Psychosocial Risks With Effective Policies
We understand that unresolved workplace conflict, policy gaps, and psychosocial risks cost more than stress. It breaks down workplace trust, morale, productivity, and ultimately your bottom line. By managing psychosocial risks, businesses can achieve significant cost savings and improve employee mental well-being. Ombpoint offers employees a truly confidential, impartial, and independent adviser to help navigate concerns before they escalate.
Ready to turn workplace conflict into actionable data?
Are You Exposed? The Latest Policy Risks
Workplace compliance is shifting rapidly, with new and evolving obligations placing employers under greater scrutiny across multiple policy areas. The cost of inadequate workplace compliance controls can result in significant fines. Most employers are unaware of how the latest compliance obligations apply to everyday workplace issues, ranging from isolated disputes to toxic team dynamics. Ombpoint is your proactive resolution partner, working to identify and eliminate these hazards before they become an organisational concern.
Recent changes across the WHS and Fair Work frameworks mean a wide range of issues can now trigger enforcement action, with corporate fines reaching up to $11.8M for non-compliance. This includes duties to manage psychosocial hazards, new Right to Disconnect protections, and strengthened expectations around grievance-handling and workplace behaviour standards. Your business is exposed when these issues go unreported or unresolved.
Thankfully, Ombpoint is your partner in early resolution. As an intelligence layer, we help organisations detect issues early and provide individuals with the skills and confidence to resolve them. We provide a confidential early-warning system and data to identify systemic threats, fulfilling your legal duty to manage psychological risk and preventing conflict from escalating to a costly FWC or WHS enforcement action.