Help your people navigate workplace issues earlier
Independent, impartial and confidential workplace guidance for employees
Ombpoint helps people understand workplace issues, explore their options and take practical steps towards resolution. Organisations gain an early-intervention support channel and anonymised insights into the issues affecting their workplace.
Trusted by organisations throughout Australia
Trusted by clients in more than 19 industries including:
- Australia’s big 5 Banks
- Australia’s largest consulting firms
- Largest government department in the Southern Hemisphere
- Major sporting organisations
- Trusted names in medical research
- EAP providers
- SMEs
Workplace issues rarely start as formal complaints
Most workplace issues begin quietly.
An employee is unsure what to do about a difficult situation.
A concern goes unspoken.
Confidence in internal processes starts to decline.
By the time an issue reaches HR, leadership or a formal process, the opportunity for early resolution may already have been missed.
Employees often need somewhere independent to test their thinking, understand their options and navigate workplace issues constructively.
That is where Ombpoint fits.
- Independent guidance: An independent and impartial source of workplace guidance when concerns arise.
- Earlier visibility: Organisations gain insight into issues before they become formal complaints.
- Employee confidence: People gain clarity, confidence and practical next steps.
- Trend intelligence: Organisations receive anonymised insights into emerging workplace issues and patterns.
What is Ombpoint?
Ombpoint provides independent, impartial and confidential workplace guidance.
We help employees understand workplace issues, explore their options and take practical steps towards resolution before concerns escalate into formal processes.
For organisations, Ombpoint provides an additional layer of support that complements existing HR, wellbeing and employee support programs while delivering anonymised insights into emerging workplace issues.
How Ombpoint fits
| Feature | Ombpoint | EAP | Ombudsman |
|---|---|---|---|
| Purpose | Independent workplace guidance & early intervention | Mental health & wellbeing counselling | Formal investigation & complaints handling |
| Independence | Independent third-party advisers | External counsellors | Government or statutory role |
| Approach | Workplace issue navigation, guidance and early intervention | Reactive therapeutic support | Formal complaint investigation and binding decision |
| Data & Reporting | Provides anonymised workplace trend insights | Provides P&C with trend data & insights | Investigative findings only |
| Timing | Early intervention before escalation | Some early intervention, some after stress impact management | After formal complaint filed |
| Focus | Navigating workplace issues, options and resolution pathways | Personal wellbeing & mental health | Compliance |
A practical support channel for employees. Valuable insights for organisations.
Ombpoint provides employees with independent, impartial and confidential workplace guidance when issues arise.
Employees gain a trusted place to explore concerns, understand their options and determine practical next steps.
Organisations gain anonymised insights into the workplace issues affecting their people, helping leaders identify emerging themes and opportunities for early intervention.
How Ombpoint works
Employees can access Ombpoint when they need independent workplace guidance.
Our Advisers help individuals understand workplace issues, consider available options and navigate pathways that may support resolution.
Guidance is provided within the context of your organisation’s existing policies, processes and support resources.
Every interaction contributes to a broader understanding of workplace themes, allowing organisations to identify patterns and emerging risks without compromising employee confidentiality.
What you get
- Independent workplace guidance available to employees when issues arise
- Anonymised trend insights highlighting emerging workplace themes and patterns
- Earlier visibility of concerns before they develop into formal complaints
- Additional support that complements existing HR, wellbeing and employee support services
- Practical insights that support informed leadership and workplace decisions
- A scalable service that grows with your organisation's needs
What employees get
- Access to independent, impartial and confidential workplace guidance
- A safe place to discuss workplace issues without judgement
- Practical support to understand options and next steps
- Guidance aligned with organisational policies and processes
- Greater confidence when navigating difficult workplace situations
- Support before issues become formal complaints or escalate further
We help you
- Strengthen employee confidence in workplace support pathways
- Provide HR with actionable reports and oversight
- Gain earlier visibility of emerging workplace issues and trends
- Support employees before concerns escalate into formal processes
- Complement existing HR, wellbeing and employee support services
- Identify opportunities for early intervention and continuous improvement
- Make informed decisions using anonymised workplace insights
Common workplace issues employees contact us about
Employees contact Ombpoint about a wide range of workplace issues.
While every situation is different, common themes emerge across organisations, industries and workforce groups.
Ombpoint helps employees understand these issues, explore available options and take practical steps towards resolution.
Workplace conflict and interpersonal concerns
Bullying, harassment and inappropriate behaviour
Communication and relationship breakdowns
Concerns about fairness, treatment or workplace practices
Difficult conversations with managers or colleagues
Questions about workplace policies and processes
Role clarity, expectations and workplace support
Organisational change and workplace uncertainty
Why organisations choose Ombpoint
Earlier visibility
Independent guidance
Workplace intelligence
Support better decisions
Our six step process
Onboard
Our Advisers familiarise themselves with your organisation's policies, processes and support pathways so guidance is relevant to your workplace context.
Listen
Employees contact Ombpoint to discuss a workplace issue or concern in a confidential and impartial environment.
Analyse
Our Advisers help employees understand their situation, explore available options and consider practical pathways forward.
Advise
Guidance is provided to help employees make informed decisions and navigate workplace issues constructively.
Follow-up
Employees can return for further guidance as circumstances evolve or new questions arise.
Report
Anonymised trend insights help organisations identify recurring themes, emerging issues and opportunities for early intervention.
Onboard
We upskill our Advisers using your HR policies so that our support aligns with your internal processes.
Listen
The employee contacts a trusted Ombpoint adviser to discuss their concern.
Analyse
The Ombpoint adviser helps the employee explore and analyse their concerns, utilising their workplace psychology and development expertise. The advisor explores the context of the issue, its cause and effect, and determines potential options for resolution.
Advise
The Ombpoint adviser suggests resources and provides actionable steps to help the employee resolve the conflict internally, including utilising your organisation’s applicable policies and procedures as a first step.
Follow-up
The employee is invited to check back in with their trusted adviser. The adviser may provide additional support by suggesting further strategies or, where appropriate, guiding them through the steps to make a formal internal complaint.
Report
Ombpoint records and analyses workplace conflict data, delivering a regular report to employers. Our detailed reports identify systemic issues within your organisation and point to trends in the wider market that may affect your employees and workplace culture.
The value of earlier support
Earlier intervention
Build employee confidence
Strengthen workplace culture
Support constructive resolution
Understand emerging themes
Why early workplace visibility matters
issues often emerge before they are reported
Many workplace issues develop gradually over time. Employees may be uncertain about available options, lack confidence in existing pathways or delay raising concerns altogether.
Leaders make better decisions with better information
Understanding recurring workplace themes helps organisations identify opportunities for improvement, strengthen employee support and focus attention where it is most needed.
Anonymised trend insights provide a broader picture without compromising employee confidentiality.
FAQs
Ombpoint provides independent, impartial and confidential workplace guidance to employees when workplace issues arise.
We help individuals understand issues, explore available options and take practical next steps while organisations gain anonymised insights into recurring themes and emerging workplace issues.
HR plays an important role in managing people, policies and organisational processes.
Ombpoint provides an additional independent support channel for employees who may be uncertain about where to go, what options are available or how best to approach a workplace issue.
EAP services primarily focus on personal wellbeing and psychological support.
Ombpoint focuses on workplace issues. Our Advisers help employees understand workplace situations, navigate organisational processes and explore practical options that may support resolution.
Employees contact Ombpoint about a wide range of workplace issues including workplace conflict, communication concerns, bullying, harassment, workplace relationships, organisational change, role clarity and questions about workplace processes.
Give your employees somewhere to turn to
Ombpoint provides independent, impartial and confidential workplace guidance that helps employees navigate workplace issues earlier.