Creating a safe place for your employees
How we help your organisation
Mitigate Risk
Our best practice workplace conflict solution helps public and private sector organisations anticipate and avoid risk, litigation and reputational damage.
Empower Employees
We empower employees by providing a safe space for them to speak out and navigate complex workplace conflict situations.
Build Culture
Empowered employees and strong relationships create resilient teams that build a culture of engagement.
Reduce Formal Complaints
Early intervention can reduce the number of formal complaints, saving managers and leaders valuable time managing and resolving workplace conflict.
Analyse and Report
Our data-driven analysis identifies systemic trends and risks to help directors and leaders make informed decisions.
Our five step process
Listen
The employee contacts a trusted Ombpoint adviser to raise their concern.
Analyse
The Ombpoint adviser helps the employee explore and analyse their concerns including the context of the issue, its cause and effect, and determines potential options for resolution.
Advise
The Ombpoint adviser suggests resources and provides actionable steps to help the employee resolve the conflict internally, including utilising the organisation’s applicable policies and procedures as a first step.
Follow-up
The employee is invited to check back in with their Ombpoint adviser who may provide additional support by suggesting further strategies or, where appropriate, guide them through the steps to make a formal internal complaint.
Report
Ombpoint records and analyses workplace conflict data and reports regularly to employers, identifying systemic issues within the organisation and trends in the wider market that may affect their employees and workplace culture.
Listen
The employee contacts a trusted Ombpoint adviser to raise their concern. To ensure confidentiality, the employee is identified by a reference number, and they are not required to provide their personal details.
Analyse
The Ombpoint adviser helps the employee explore and analyse their concerns, utilising their workplace psychology and development expertise. The advisor explores the context of the issue, its cause and effect, and determines potential options for resolution.
Advise
The Ombpoint adviser suggests resources and provides actionable steps to help the employee resolve the conflict internally, including utilising your organisation’s applicable policies and procedures as a first step.
Follow-up
The employee is invited to check back in with their trusted adviser. The adviser may provide additional support by suggesting further strategies or, where appropriate, guiding them through the steps to make a formal internal complaint.
Report
Ombpoint records and analyses workplace conflict data, delivering a regular report to employers. Our detailed reports identify systemic issues within your organisation and point to trends in the wider market that may affect your employees and workplace culture.
Insights and analysis on your business
Managing workplace culture relies increasingly on data and insights.
Ombpoint’s regular reporting delivers robust workplace complaint analysis, providing you with a clear vision of emerging issues, so you act swiftly to resolve them. Our detailed reports identify systemic trends and risks within your organisation and point to factors in the wider market that may affect your employees and workplace culture.
We recommend strategic steps to address these issues and reduce reputational and other commercial risks.
Example of anonymised report data
Ombpoint helps employees and employers identify and navigate workplace conflict
Find out more about Australia’s first organisational workplace ombuds service.